ORDERS & ACCOUNT
Q: How do I check the status of my order? A: Log into your account at the top of the site to view order history and tracking. If you checked out as a guest, you’ll still receive order confirmation and tracking updates by email. Texting is usually the fastest way to reach me at (316) 262-8662.
Q: Can I place an order without creating an account? A: Yes. Guest checkout is available and easy. Creating an account just lets you save addresses and check out faster next time.
Q: Can I order by phone or text? A: Texting is preferred and quickest. Since I also work a full-time job, I can usually respond to texts much faster than phone calls. Text or call (316) 262-8662 and I’ll get back to you as soon as I can.
SHIPPING
Q: How much does shipping cost? A: We offer FREE SHIPPING on orders of $50 or more to the lower 48 states. Orders under $50 have a flat $8.50 shipping fee (shown at checkout). Shipping to Alaska, Hawaii, and APO/FPO addresses is calculated at checkout.
Q: How quickly will my order ship? A: Most orders ship within 1–2 business days. We process orders in the order they’re received.
Q: Do you offer expedited shipping? A: Yes, we can offer expedited shipping. Please text or email orders@weissbarbersupply.com before placing your order so we can give you exact pricing and options.
Q: What if something I ordered is out of stock? A: In rare cases items can oversell due to high demand. If that happens, we’ll contact you right away with options — waiting for restock, substituting, or canceling that item.
Q: Do you offer local delivery or pickup in Wichita? A: Yes! For local customers in the Wichita area we can often do same-day delivery (or next day at the latest). Our store is open by appointment only. Just text Jack at (316) 262-8662 to schedule a delivery time or in-store pickup.
RETURNS & SUPPORT
Q: What is your return policy? A: We accept returns within 10 days of delivery on unopened or untampered packages only. Please note: Parts, scissors, clipper blades, trimmer blades, and shaver blades are final sale and cannot be returned. Please choose carefully.
Q: What if I receive a damaged or defective item? A: Contact us within 10 days at (316) 262-8662 or jack@weissbarbersupply.com and we’ll make it right with a replacement or other solution. After 10 days, machines will need to be handled directly with the manufacturer.
Q: What about manufacturer warranties on clippers, trimmers, and shavers? A: We are proud to be direct distributors for Andis, Wahl, BabylissPRO/Barberology, and Stylecraft/Gamma. These manufacturers prefer to handle warranties directly for quality control and proper troubleshooting. Here are the links to their warranty pages:
- Andis: https://www.andis.com/Return/
- Wahl: https://www.wahlpro.com/warranty
- BabylissPRO / Barberology: https://babylisspro.com/return-policy.html
- Stylecraft / Gamma: https://stylecraftus.com/claims
PAYMENT
Q: What forms of payment do you accept? A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
CONTACT US
Q: How can I reach customer service? A: Texting is the fastest and easiest way to reach me. Since I also work a full-time job, I can usually respond to texts much quicker than phone calls.
Text or call: (316) 262-8662 Email: jack@weissbarbersupply.com or orders@weissbarbersupply.com
We typically respond during business hours, Monday through Friday. Orders placed after hours are processed the next business day.
Q: Do you have a physical store? A: We went online to reduce overhead and focus on better selection and service. For our local cash and VIP customers in Wichita, just text Jack at (316) 262-8662 to set up a time to meet at the store. I got you!!
ADDITIONAL INFORMATION
Q: Why shop with Weiss Barber Supply? A: We’ve been serving barbers and professionals since 1952. As a small, locally owned business in Wichita, we focus on personal service and making sure you get what you need. Every order includes cool stickers and a thank-you note. We’re here to support the barber community.
Q: Do you offer product repairs? A: Yes. Text me (316) 262-8662 to discuss clipper, trimmer, or shaver repairs. Also, detachable blade sharpening.
Q: Are you open on holidays? A: Our shipping and customer service are closed on major holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.