Shipping & Delivery
Where we ship: Anywhere in the United States.
What it costs:
- Orders under $65: $8.50 flat rate
- Orders $65 and up: FREE shipping to the lower 48 states
- Alaska, Hawaii, and APO/FPO addresses cost extra. Email orders@weissbarbersupply.com or call (316) 262-8662 for a quote.
- Gallons of product, barber/salon equipment, and chairs may need freight shipping and don't qualify for free shipping.
How long it takes:
- Processing: 1–2 business days
- Delivery: 3–10 business days, depending on where you are
- Once your order ships, we'll email you a tracking number.
Local Wichita delivery & pickup: In the Wichita area, we offer same-day delivery when we can (next day at the latest). In-store pickup is available Monday–Friday, 9 AM–2 PM. Need a different time? Call (316) 262-8662 or email orders@weissbarbersupply.com.
Good to know:
- We ship whichever way is most cost-effective.
- Once the carrier marks your package as delivered, we're not responsible if it's lost or stolen.
- We can refuse any shipment we think might be fraud.
Damaged in Shipping? Here's the Deal
If your order shows up damaged, we've got you, as long as you: 1. Tell us within 24 hours of delivery. Email orders@weissbarbersupply.com or call (316) 262-8662. 2. Send photos of the damaged item, the box, and the shipping label. 3. Keep all the packaging until the claim is settled. The carrier may want to inspect it.
We'll file the claim with the carrier and then replace the item or refund you. Reports made after 24 hours or without photos may not qualify.
Returns: 30 Days, Unopened & Unused
Changed your mind? No problem. You've got 30 days from delivery to return items that are:
- Unopened and unused
- In the original packaging, with all factory seals intact
- Sent back with proof of purchase (order # or receipt)
Clippers, trimmers & shavers (all brands): Returns follow the 30-day unopened & unused policy above. If an Andis, Wahl, Cocco, Stylecraft, or BaBylissPRO machine has a defect, email us and we'll handle it case by case under the warranty section below.
What we can't take back (for hygiene and safety reasons):
- Used clippers, trimmers, and shavers (defects are covered under warranty, below)
- Clipper, trimmer, and shaver blades and foils, once opened or used
- Opened liquids, gels, creams, powders, and other consumables
- Shears, straight razors, shavettes, combs, brushes, and comb guides that have been used or opened
- Parts, special orders, and clearance/final-sale items
- Barber/salon equipment and chairs, unless they arrive damaged or defective (see the damage section above)
Blades: Blade issues aren't covered by a store warranty. They go to the manufacturer, following its instructions, unless the manufacturer approves an exception.
Want something different instead? If your return qualifies, you can choose an exchange for another item. Any difference in price gets charged or refunded, or you can take store credit for it if you'd like.
How to return something
- Email orders@weissbarbersupply.com within 30 days of delivery with your order # and the reason, and we'll send you an RMA number.
- Write the RMA number clearly on the outside of the box.
- Ship it back to us, or drop it off at our Wichita store, Monday–Friday, 9 AM–2 PM. In-store returns follow the same rules.
- Mail returns: Return shipping is on you unless we made the mistake. We recommend a tracked service.
- No RMA = refused, whether it's mailed or dropped off.
Inspection & refunds
- Every return is inspected before we issue any refund. If an item comes back used, missing parts, or with broken seals, we'll send it back to you at your cost. It won't be refunded.
- Approved refunds go back to your original payment method, usually within 3–5 business days after inspection, depending on your card issuer. Original shipping charges aren't refundable.
- Store credit is only issued if you choose an exchange. Otherwise, every refund goes to your original payment method.
We messed up? We'll fix it.
If we sent the wrong item, email us within 30 days. We'll cover the return shipping and send the right item or refund you.
Defects & Manufacturer Warranties
We're direct distributors for Andis, Wahl, Cocco, Stylecraft/Gamma, and BaBylissPRO/Barberology. For machines from these five brands, warranty defects are handled case by case, so email us first. Cocco and BaBylissPRO machine warranty claims for machines bought from Weiss go through us. Contact Weiss first, not the manufacturer. Blades and all other brands go through the manufacturer's warranty team:
- Andis: https://www.andis.com/Return/
- Wahl: https://www.wahlpro.com/warranty
- Stylecraft / Gamma: https://stylecraftus.com/claims
Not sure where to start? Email us and we'll point you in the right direction.
Order Cancellations
- You can cancel any time before your order is packed or shipped. Email orders@weissbarbersupply.com ASAP.
- Once it's packed or shipped, it can't be canceled, but it may be returnable under the policy above.
- Orders placed through unethical means (exploiting glitches, abusing promos, fraud) will be canceled without a refund.
Contact Us
- Email: orders@weissbarbersupply.com
- Phone: (316) 262-8662
- We usually respond during business hours, Monday–Friday.