Shipping & Delivery
Where We Ship We ship within the United States only.
Shipping Costs
- Orders under $50: $8.50 flat rate shipping fee
- Orders $50 and over: Free shipping to the lower 48 states
- Alaska, Hawaii, and APO/FPO addresses: Additional shipping charges apply. Please text or email orders@weissbarbersupply.com for a quote.
- Gallons of product, barber/salon equipment, and chairs may require freight shipping and are not eligible for free shipping.
Local Wichita Delivery & Pickup For customers in the Wichita area, we offer same-day delivery when possible (or next day at the latest). Our store is open by appointment only. Text (316) 262-8662 to schedule delivery or in-store pickup.
Shipping Times
- Order processing time: 1–2 business days
- Estimated delivery time: 3–10 business days (may vary by location)
- You will receive a tracking number via email once your order ships.
Important Notes
- We ship via the most cost-effective method available.
- We are not responsible for lost or stolen packages once they are marked as delivered.
- We do not cover items damaged during shipping. Please inspect your package upon delivery and report any damage to the carrier immediately.
- We reserve the right to refuse shipment to prevent fraud.
Returns & Refunds
Return Policy We accept returns within 10 days of delivery on unopened or untampered items in their original packaging.
Please note: The following items are final sale and cannot be returned due to sanitary reasons:
- Clipper blades, trimmer blades, and shaver blades
- Parts, shears, straight razors, shavettes, combs, brushes, liquids, and comb guides
Special orders, barber/salon equipment, and barber chairs are also non-returnable.
How to Return an Item
- Text or email orders@weissbarbersupply.com within 10 days to request an RMA number.
- Clearly write the RMA number on the outside of the package.
- You are responsible for return shipping costs.
- Returns without an RMA number will be refused.
Damaged or Defective Items If you receive a damaged or defective item, contact us within 10 days at (316) 262-8662 or jack@weissbarbersupply.com. We will work with you to resolve the issue.
Manufacturer Warranties We are proud to be direct distributors for Andis, Wahl, BabylissPRO/Barberology, and Stylecraft/Gamma. These manufacturers prefer to handle warranties directly for quality control and proper troubleshooting.
Please visit their warranty pages below:
- Andis: https://www.andis.com/Return/
- Wahl: https://www.wahlpro.com/warranty
- BabylissPRO / Barberology: https://babylisspro.com/return-policy.html
- Stylecraft / Gamma: https://stylecraftus.com/claims
Refunds
- Refunds are issued to your original payment method.
- Please allow 15–30 business days for the refund to process after we receive the return.
Order Cancellation
- You may cancel an order before it ships.
- Once an order has been packed or shipped, it cannot be canceled.
- To cancel an order, please text or email orders@weissbarbersupply.com as soon as possible.
Unethical Orders
Orders placed through unethical means (such as exploiting technical glitches, misusing promotions, or fraudulent activity) will be canceled without refund.
Contact Us
Text or Call: (316) 262-8662 Email: jack@weissbarbersupply.com or orders@weissbarbersupply.com
Texting is the fastest and easiest way to reach us. We typically respond during business hours, Monday through Friday.