Shipping & Delivery
Where We Ship
We ship within the United States of America only.
Shipping Costs
- Orders under $100: $15 shipping fee
- Orders $100 and over: Free shipping (except for gallons of product, barber/salon equipment, and chairs which require freight shipping)
- Alaska, Hawaii, and APO addresses: Additional shipping charges apply (please call 1-855-896-8662 or email orders@weissbarbersupply.com for a quote)
Shipping Times
- Order processing time: 1-2 business days
- Estimated shipping time: 3-10 business days (may vary based on location)
- You'll receive a tracking number via email once your order ships.
Important Notes
- We ship via the most cost-effective method to keep our prices low.
- We are not responsible for stolen or lost packages.
- We do not warranty items damaged during shipping. Please report any damage to the delivery person and carrier service immediately.
- We reserve the right to refuse shipment to prevent fraud.
Returns & Refunds
Return Policy
- You can return most items within 10 days of purchase with a receipt.
- Items must be unused, unopened, undamaged, and in their original packaging.
- We do not accept returns on clipper blades, trimmer blades, shave heads/foils/cutters, shears, straight razors, shavettes, combs, brushes, liquids, comb guides, blades, and razor blades due to sanitary reasons.
- Special orders, barber/salon equipment, and barber chairs cannot be returned or exchanged.
How to Return an Item
- Call 1-800-896-8662 or email orders@weissbarbersupply.com to get an RMA number.
- You are responsible for the cost of return shipping.
- Clearly mark the RMA number on the package. Returns without an RMA will be refused.
Warranty & Defective Equipment
- For defective items, please contact the manufacturer directly for warranty support. We are an authorized dealer for Babyliss, Andis, Oster, and Wahl.
- We can provide proof of purchase if needed.
- Manufacturer contact information:
- Andis: info@andisco.com, 1-800-558-9441
- Babyliss: 800-326-6247
- Wahl: 1-800-767-9245
- Oster: 1-800-830-3678
Refunds
- Refunds will be issued to your original payment method.
- The refund process takes 15-30 business days.
- We may issue a refund in cases of duplicate payment or other errors.
Order Cancellation
- You can cancel an order before it ships.
- Once an order has been packed or shipped, it cannot be canceled.
- To cancel an order, please contact us at info@weissbarbersupply.com.
Unethical Orders
- Orders placed through unethical means (e.g., exploiting a technical glitch, misusing offers) will be canceled without a refund.
Contact Us
If you have any questions, please contact us at info@weissbarbersupply.com. We will respond within 3 business days.
Changes to This Policy
We reserve the right to change this policy at any time. Updates will be posted on our website.